Welcome to KidsGalleryNX.com, your ultimate destination for a delightful shopping experience in the world of kids' toys! We strive to provide top-quality products that bring joy and smiles to your little ones. However, we understand that sometimes things may not go as planned. This Return Policy is designed to ensure a hassle-free and transparent process for our valued customers.

1. Eligibility for Returns:

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please ensure that all tags, labels, and accessories are intact.

2. Items Not Eligible for Return:

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Personalized or customized items
• Intimate or sanitary goods
• Hazardous materials
• Perishable goods

3. Initiate a Return:

To initiate a return, please follow these steps:

• Log in to your KidsGalleryNX.com account.
• Go to the 'Order History' section.
• Select the order containing the items you wish to return.
• Click on the 'Return Items' button.
• Follow the on-screen instructions to complete the return request.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a KidsGalleryNX.com error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Inspection and Processing:

Once we receive your return, our team will inspect the items to ensure they meet the eligibility criteria. If the return is approved, we will process the refund or replacement. Please allow 5-7 business days for the inspection and processing of your return.

6. Refund Method:

Refunds will be processed using the original payment method. If the original payment method is not available, a store credit will be issued.

7. Late or Missing Refunds:

If you haven't received a refund within the specified time frame, please check with your bank or credit card company. If the issue persists, contact our customer support team for assistance.

8. Exchanges:

If you received a defective or damaged item and need to exchange it for the same item, contact our customer support team within 7 days of receiving the product. We will guide you through the exchange process.

9. Warranty Information:

Certain products may come with a manufacturer's warranty. If you encounter any issues after the return window has expired, please refer to the warranty information provided with the product or contact the manufacturer directly.

10. Cancellations:

If you wish to cancel an order, please do so within 24 hours of placing the order. Contact our customer support team for assistance. Once the order has been processed for shipping, it cannot be canceled.

11. Customer Support:

Our dedicated customer support team is here to assist you throughout the return process. If you have any questions or need clarification, please contact us at support@kidsgallerynx.com or use the live chat feature on our website.

12. Non-compliance with Return Policy:

Failure to comply with the terms of this Return Policy may result in the denial of your return. We reserve the right to refuse returns that do not meet our eligibility criteria.

13. Changes to the Return Policy:

KidsGalleryNX.com reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.

14. Conclusion:

At KidsGalleryNX.com, we are committed to ensuring your satisfaction with every purchase. Our Return Policy is crafted with the customer in mind, aiming to provide a transparent and straightforward process. If you have any concerns or special circumstances regarding your return, please reach out to our customer support team, and we will do our best to assist you.

Thank you for choosing KidsGalleryNX.com for all your kids' toy needs. Happy shopping!